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Last version May 1, 2023

Quatuor MD is committed to protecting the privacy of your personal information, including all data and information concerning your personal health. Please read this privacy policy carefully. It explains how we collect, use, process and disclose your personal information.

This Privacy Policy applies to any personal health or other personal information we collect from you when you: (i) use the Quatuor MD app online customer portal (the “Portal”), (ii) visit and receive care at a Quatuor MD health facility or through our virtual care services, (iii) visit our website where this Privacy Policy is posted (the “Websites”), or (iv) otherwise interact with us.


  1. Collection and Use of Personal Information
  2. Sharing of Personal Information
  3. Information on our websites
  4. Safeguards and Retention
  5. Your choices
  6. Access to Information
  7. Updates to our Privacy Policy
  8. Contacting Us


We may collect and use your personal information, including when you:

Health Care and Wellness Services:

We collect your personal health information to enable Quatuor MD health care providers to provide you with health care services when you visit our clinic, receive virtual care services, use our Portal or otherwise engage with us. We may also collect relevant personal health information about you from your other health care providers to enable Quatuor MD’s health care providers to provide our health care services to you. This information is stored in your electronic health record and is accessible to health care providers, employees, agents and contractors in our clinics and through virtual care technologies. We also collect personal information (which may include personal health information) to provide wellness services to you. The information we collect to provide you with wellness services is not stored in your electronic medical record.

While the nature of the personal health information you provide to us is specific to you and your health care needs, we may generally collect information such as your name, gender, date of birth, general health concerns, personal and family medical history (including information about any treatment, diagnosis or prescription), information about appointments with physicians and medical referrers, health care records (including reports and imaging results), your health insurance card number, and other relevant health information in order to determine your suitability for, schedule, and provide health care services to you.

Virtual Care Services:

Quatuor MD’s health care providers offer virtual care services to provide non- emergency health care remotely, via real-time audio or video technology. If you choose to use our virtual care services, Quatuor MD may require you to verify your identity, such as by showing the provider your government-issued photo ID at the beginning of your virtual care session. Virtual care sessions are not recorded.

We do our best to ensure the privacy and security of the information you share with us during virtual care sessions. However, as with all online communications, there is a risk that your medical information may be intercepted or disclosed unintentionally. To reduce this risk, you should be in a private location and not use an employer’s or other person’s computer or device. For more information, please see the Virtual Care Client Information Sheet included in your reservation confirmation email.

Quatuor MD application:

As a Quatuor MD client, you will create an online account to access and use the portal to communicate with us, access test results, and use our virtual care services. In order to create and administer your account and authenticate you, we will collect your full name, email address, date of birth, and a password created by you. We also collect your health card number to provide you with provincially funded health resources and to accurately identify and link your personal health information records. You will also have the opportunity to add information to your account profile, such as your gender, address, preferred telephone number, emergency contact information, marital status, employment status, work location, and role, that helps us understand your needs and tailor our products, services and prices to your needs. The information contained in your account profile on the portal may be automatically updated to reflect the information you provide to Quatuor MD when you book a service or visit our clinic. You are responsible for keeping your username and password secure and not sharing them with anyone else. We will never ask you for your password in any unsolicited communication (letters, phone calls or emails).

Making an Appointment:

We collect personal information when you schedule an appointment with a health care provider. This information may include the type of visit you want (i.e., in-person, virtual or telephone), your name, the reason for the appointment, your medical history and emergency contact information. We use this information to schedule your appointment and provide the health care provider with the information they need to provide health care services to you. For some products and services, we will request a credit card number at the time of booking, as described below.


If you purchase a product, service or membership from Quartuor MD, we (or our authorized third-party payment provider) will collect your full name, payment information (including billing address, credit card number, expiration data and CVV code) or, if applicable, your private health insurance information, in order to process the transaction and to enable Quartuor MD’s health care providers to provide you with the health care services you have purchased.

Marketing Communications:

Providing health information and educational materials is an essential feature of Quatuor MD’s service offerings. When you join MD Quatuor (or if we have your consent), we collect and use your full name, email address and/or cell phone number to send you marketing communications, including information about Quatuor MD resources, services, offers, events and promotions that may be tailored to your interests and interactions with Quatuor MD.

You may unsubscribe at any time by clicking on the “unsubscribe” link at the bottom of each email or by adjusting your preferences via your account profile on the portal. You may also opt out of receiving future email marketing communications by contacting us using the contact information provided in the “Contact Us” section below. Please note that you may continue to receive transactional, informational, or account-related communications even if you unsubscribe from marketing communications.


From time to time, we may offer you the opportunity to participate in one of our surveys. We may use the information obtained from our surveys, which may include personal health information, to review and identify opportunities to improve our delivery of health care and wellness services to our clients and as explained to you at the time of the survey.

Research and Analysis:

From time to time, Quatuor MD may participate in medical research projects using previously or prospectively collected personal health information for the purpose of improving the health and wellness services offered by Quatuo rMD and advancing medical knowledge. Quatuor MD will not use or disclose your personal health information in connection with these projects in a manner that identifies you without your prior consent or in a manner consistent with applicable law, such as with the approval of a research ethics board. Quatuor MD may generate de-identified information and disclose it to third parties who are part of the research project and are required to use the data for the purposes of the study. De-identified information is information from which identifiers and other information have been removed so that it is not reasonably foreseeable that the information could be used, alone or in combination with other information, to identify an individual. Quatuor MD may also generate and analyze de-identified data to create comparative statistical reports across client groups or industries to better understand health trends and improve Quatuor MD’s operations, products and services.

These benchmarking reports can be shared with third parties (such as Quatuor MD’s corporate clients) to provide insight into client and business populations on an aggregate basis.


If you use our website to apply for a job with Quatuor MD, you may provide us with certain personal information about yourself, such as information contained in a resume, cover letter, or other similar job-related documents. We use this information for the purpose of processing and responding to your application. For more information, please contact us to request a copy of the Quatuor MD privacy policy.

Clinic Tour:

We may conduct video recording for security purposes using cameras located in public areas of our clinic, such as the reception area and the entrance and exit areas of the clinic. In areas of our clinic where we are video recording, we will post signs to notify you.

Contacting Us:

You may contact Quatuor MD, including by phone, email or through the Portal. When you contact us with a comment, question or concern, you may provide information that identifies you, such as your name, email address and phone number, as well as additional information that we need to help us respond promptly to your question or comment. We may retain this information to assist you in the future.


We do not sell, rent or disclose your personal information to third parties without your consent, except as described below or as required or permitted by applicable law.


linked websites. Those websites have separate and independent privacy policies, notices and terms of use. We have no control over these websites and, therefore, we are not responsible for how the organizations that operate these linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.


have implemented reasonable administrative, technical and physical safeguards to protect the personal information in our custody and control from theft, loss and unauthorized access, use, modification and disclosure. The only Quatuor MD employees and service providers who have access to our clients’ personal information are those who have a “need to know” such information to perform their job duties.

We retain personal information only as long as necessary to fulfill the purposes identified in this Privacy Policy or to meet our legal or business requirements. Personal health information that forms part of your medical record will be retained in accordance with provincial and territorial retention guidelines.

Quatuor MD may also create and retain de-identified or anonymous personal information for internal research and analysis purposes, including to improve our business operations.



Subject to limited exceptions under applicable law, you have the right to access, review, update and request correction of inaccuracies in your personal information and personal health information in our custody and control (and, in some provinces, to authorize another person to receive a copy of your personal health information). You may make these requests by sending us an e-mail or writing to us at the contact information listed below. You may also update your personal information in your account profile or by calling Quatuor MD. We may ask you for certain personal information when you make such a request in order to verify your identity.


We may update this Privacy Policy periodically to reflect changes in our privacy practices. We encourage you to periodically review this page to ensure that you are aware of any such changes. We will indicate at the top of this Privacy Policy when it was last updated.


If you have any questions, concerns or comments about this Privacy Policy or the manner in which we or our service providers handle your personal information, or if you would like to request access to or correction of your personal information in our records, please contact us at the following address:

Quatuor MD

800 du Square-Victoria Street Bur. 2700,

Montreal, Quebec, H3C 0B4

Phone : 514-312-7828

[email protected]